Shipping Policy

This Shipping Policy explains how Faiz Frontier processes and delivers orders.

Quick Summary:
• Order processing: 1–2 business days
• Delivery time: 3–5 business days (major cities) / 4–7 business days (other areas)
• Shipping charges: shown at checkout (may vary by location)
• Nationwide delivery across Pakistan

1. Shipping Areas

We currently ship nationwide across Pakistan. Availability may vary for remote areas based on courier coverage.

2. Order Processing Time

  • Orders are usually processed within 1–2 business days.
  • Orders placed on weekends or public holidays are processed the next business day.
  • During sales, Eid, or peak seasons, processing may take longer.

3. Delivery Time

  • Major cities: typically 3–5 business days.
  • Other cities/areas: typically 4–7 business days.
  • Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout. Charges may vary depending on your location, order value, and courier rates.

5. Cash on Delivery (COD)

  • If COD is available, please keep the exact payment amount ready at delivery.
  • For certain remote areas, COD may be unavailable depending on courier restrictions.

6. Order Tracking

Once your order is shipped, we may share tracking details via email/WhatsApp (if provided). You can also contact customer support for tracking assistance.

7. Incorrect Address / Failed Delivery

  • Please ensure your shipping address and phone number are correct at checkout.
  • If the courier cannot deliver due to incorrect address/phone or unavailability, the order may be returned to us.
  • Re-shipping may require an additional shipping charge.

8. Damaged Package / Missing Items

  • If you receive a damaged parcel, please take photos/video before opening and contact us within 24–48 hours.
  • If any item is missing or incorrect, contact us with your order number and evidence for quick resolution.

9. Delays

Delivery may be delayed due to weather conditions, public holidays, strikes, courier network issues, or other reasons beyond our control. We appreciate your patience in such situations.

10. Contact Us

For shipping-related questions, contact us:
Email: support@faizfrontier.com
WhatsApp: +92-XXX-XXXXXXX

Faiz Frontier reserves the right to update this Shipping Policy at any time without prior notice.